Return & Refund policy

Customers may apply for a return or exchange within 7 days  after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

CANCELLATION

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

RETURN/EXCHANGE CONDITIONS

• All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging
• All items must be returned with their original boxes.
• All items must be returned in one package.
• Return/Exchange shipments must be made using the same service as the original delivery.
• Customised items cannot be returned.
• The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
• For hygiene reasons, it cannot be sold again after unpacking. Unless you receive damaged goods, damaged chargers, or cannot be used after charging, you can return or resend the product. Other reasons are not allowed to return the product.Please understand that

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

• Order number
• Proof of purchase
• Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.

Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by playfultoy.com in case of returns.

Once your package reaches us, please allow 7 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

RETURN/EXCHANGE ADDRESS

1600 N State Route 291 Unit 250, Sugar Creek, MO 64058

Receiver Name：Unidoor 100Donated
Phone number：816-256-8479

We’re available to support you via

Email:service@playfultoy.com

We strive to respond to your questions within 24 hours.